Order Cancellation Policy

1. Order Cancellation Policy

Orders can be cancelled within 48 hours of confirmation, provided they have not yet been shipped. In this case, you can contact our customer service team directly to process the cancellation. If the order has already been shipped or if more than 48 hours have passed since it was confirmed, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service team via email or phone, providing your order number, proof of payment, and, if necessary, other information to identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the result and proceed with the refund within the specified timeframes.

3. Refund Procedure

After confirmation of the return, we will process the refund within 1 to 3 business days. The refund will be made via the same payment method used for the order (Visa, MasterCard). We are committed to completing the process as quickly as possible after validation.